From the time of arrival to the facilities provided to how to book certain activities,
we have compiled some of the most frequently asked questions below about your upcoming stay with us.
General public / private individuals: Please note that you can book directly from our website or via our Call Center. The party responsible for the booking must be 18 years of age or older.
Groups and businesses: Your nature has a special rate for “group clients” (businesses, associations, works councils) with a minimum of 15 paying participants. Bookings for groups and businesses can be made via our Call Centre, by telephone or e-mail.
A full prepayment is required to confirm your booking. All credit and debit card transactions will be charged at the time of the transaction.
For further information, please contact us 0032 (0) 69 31 31 30, or by email at hospitality@yournature.be
The rental price of each unit includes the use of water, gas and electricity, the preparation of the rooms (sheets, towels) as well as the cleaning at the end of the holiday. Beds are made on arrival, and towels are included. Not included: local tourist tax (0.58€/adult) and extra activities (bike rental, treatments, meals, etc.).
Unless you have expressly confirmed this option upon reservation, meals and breakfasts are not included in the price of your stay. .
On the first day of your stay, we will welcome you from 1.pm. Once you have checked in, you will be able to use all the facilities on the estate. Please note that the lodgings are only accessible from 4.pm the day of arrival.
In the event of late arrival (check-in after 8pm), we kindly ask you to personally inform the receptionist (contact details indicated in the booking form) by telephone and to arrange the check in procedure.
Upon arrival
Before 4pm, you can register to the reception desk and leave your luggage in your car until your accommodation is ready.;
After 4pm, you can register to the reception desk with your luggage. If you do not wish to walk to your accommodation, a shuttle service is organised at very regular intervals to drop you and your luggage to the bus stop near by your accommodation.
If you have booked a golfcart, it will be waiting for you just next to the the reception.
If you have booked a bike, electric bike or electric scooter, will be waiting for you at the swimming pool reception desk.
All our accommodations are equipped with space to park and secure your bikes.
The maximum distance between the reception area and the furthest accommodation is approximately 2.5 kilometers.
A range of baby equipment (cot, bath, bouncer, potty, high chair) is available on request at the time of booking or at the reception desk at check-in (subject to availability).
Sheets and bath towels are included. Soap, shampoo also.
Each property’s kitchen is fully equipped. A welcoming kit for the kitchen is also provided (Dishtowels are not included)
The internal roads of the Resort are not accessible by motorized vehicles.
For this reason, it is possible to reserve a small electric vehicle (golfcart) when you make your reservation or during your stay (subject to availability).
A limited number of golfcars can be booked in advance. If the maximum number per period is reached, this option will no longer be visible on the site. We invite you to select another period of stay if this option is necessary for the quality of your stay.
Our indoor accommodation and facilities are non-smoking. As the Resort is surrounded by nature, we have integrated smoking areas in various locations near the accommodation and communal buildings.
When checking in, all residents receive a card giving them access to the reserved accommodation. The entry and exit, are available to Resort residents 24 hours a day via the reception desk.
The Resort has a free and powerful WI-FI network both inside all the accomodations, the common areas and along the main paths through the Resort. The quality of connections may be poorer or non-existent in the rest of the nature areas.
A security guard patrolls during the night .
Yes, Your Nature is open to the public. You can enjoy our leisure facilities, our wellness or our restaurant (reservation mandatory)
A number of our Leaf units are accessible to people with reduced mobility (in 2 bedroom units). This is clearly indicated on our website when you choose this type of accommodation. These homes have an accessible kitchen and bathroom.
For other not specifically adapted living areas, please note that some units are more suitable for people with disabilities or reduced mobility. In units that do not provide these facilities and in our shared areas, additional assistance may be required. We encourage people with reduced mobility to inform us as thoroughly as possible as to what requirements the accommodation will have to meet, which will enable us to indicate whether the desired accommodation can be recommended.
We allow the reservation of specific accommodation in a certain number that accepts the presence of pets (cats and dogs under 25kg).
For the safety of our animal friends as well as to ensure a good cohabitation with all other residents, the presence of pets is quite possible in the following types of accommodation:
The Lodge, The Leaf, The Leaf adapted accommodation (PRM), The Leaf – 3 rooms
This option should be confirmed when you book online or when you contact our call centre.
For more information, please refer to the specific paragraph on pets in our General Terms and Conditions.
As this involves additional cleaning work, a supplement of 35 € per stay per accommodation and per pet is required.
Pets must be kept on a leash in the Resort. They are not allowed in the restaurants, even on the terrace, nor in the activity areas.
You can reach our activities and leisure team at fun@yournature.be or by phone +32 69 31 30 46
We do not provide this service. However, please contact our Housekeeping Department for more information on any special needs.
Yes. However, we do expect our guests to wash the dishes, clean the kitchen and fridge and put the dishes away in the cupboards on departure. We also ask guests to put the waste away in the designated areas.
On the day of your departure, you are required to leave the unit before 11 am to allow for cleaning. But you can still use all the facilities of the Resort throughout the day!
The reception team can help you with such a demand.
